Good Customer Service: Netflix

Sure, no company’s customer service is ever perfect but I like what Netflix has done.

As I’m back in Montreal and Netflix (unfortunately) doesn’t ship to Canada, I put my Netflix account on hold. It used to be that you could do just that from your account page but, these days, you need to send a message to customer service. Which I did and they suspended my account right away. I sent back the last DVD I had received from them and had put myself a note for when the hold would be lifted.

Because the PDA on which I had noted this date died on me, I didn’t notice that the date for my account reactivation had come by and, this morning, I received messages from Netflix telling me that my account was active again, that I was charged the regular fees, and that a movie would soon be sent to my address in Massachusetts. Oops! I should have changed my reactivation date! My mistake! Too late! Let’s hope I can push it back and not receive a DVD at an address where I’m not…

So I sent a message back to customer service. Not only did they reply quite fast and put a new hold on my account but they actually credited my credit card account for the fees that they had automatically taken from it. Sure, it makes a lot of sense to do just that. But many companies would only reimburse you if you complained, threatened to sue, and made a big fuss about it. So, it’s surprisingly nice to not have to go into a fit for a small thing like this.

Again, really, it’s not much. But it proves that Netflix got it: you don’t get good business if you constantly try to nickel and dime your customers.

So, thank you, Netflix!

About enkerli

French-speaking ethnographer, homeroaster, anthropologist, musician, coffee enthusiast. View all posts by enkerli

4 responses to “Good Customer Service: Netflix

  • missy

    yah does anyone know a link for netflix for montreal…iv been looking for a while now and the only thing i can find is the one for the states…it does have anything for montreal if anything one the inside for netflix please send me an email…please and thank you all…

    • enkerli

      No, Netflix in Canada. There’s Zip.ca which does something fairly similar, but from what I remember, their queue system is quite different.
      At the same time, because of the BAnQ, I rarely have a need to rent DVDs.

  • enkerli

    For those who don’t know, Linkies are members of a city’s Linkup social networking and event managing site. Been on the Montreal Linkup for a while.

    Hello Nessie!
    Saw the Entrepreneur events. Glad to see it’s going on strong. Do you know about YulBiz?

  • Nessie

    Hey there fellow Linkie! I was just on the mtl link up and saw that you had a site yourself.

    Am part of the Entrepreneur club. Feel free to take a look around any time or stop by.

    Nice site!

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