One thing I like about this text is its tone. There’s an honesty, an ingenuity that I find rare in this type of writing.
- startup ideas
- The background is important, in terms of the type of ideas about which we’re constructing something.
- what do you wish someone would make for you?
- My own itch has to do with Diigo, actually. There’s a lot I wish Diigo would make for me. I may be perceived as an annoyance, but I think my wishlist may lead to something bigger and possibly quite successful.
- The difference between this question and the “scratch your own itch” principle seems significant, and this distinction may have some implications in terms of success: we’re already talking about others, not just running ideas in our own head.
- what do you wish someone would make for you?
- It’s somewhat different from the well-known “scratch your own itch” principle. In this difference might be located something significant. In a way, part of the potential for this version to lead to success comes from the fact that it’s already connected with others, instead of being about running ideas in your own mind.
- grow organically
- The core topic of the piece, put in a comparative context. The comparison isn’t the one people tend to make and one may argue about the examples used. But the concept of organic ideas is fascinating and inspiring.
- you decide, from afar,
- What we call, in anthropology, the “armchair” approach. Also known as “backbenching.” For this to work, you need to have a deep knowledge of the situation, which is part of the point in this piece. Nice that it’s not demonizing this position but putting it in context.
was the first type
- One might argue that it was a hybrid case. Although, it does sound like the very beginnings of Apple weren’t about “thinking from afar.”
- class of users other than you
- Since developers are part of a very specific “class” of people, this isn’t insignificant a way to phrase this.
- They still rely on this principle today, incidentally.
The iPhone is the phone Steve Jobs wants.
- Apple tends to be perceived in a different light. According to many people, it’s the “textbook example” of a company where decisions are made without concerns for what people need. “Steve Jobs uses a top-down approach,” “They don’t even use focus groups,” “They don’t let me use their tools the way I want to use them.” But we’re not talking about the same distinction between top-down and bottom-up. Though “organic ideas” seem to imply that it’s a grassroots/bottom-up phenomenon, the core distinction isn’t about the origin of the ideas (from the “top,” in both cases) but on the reasoning behind these ideas.
- We didn’t need this software ourselves.
- Sounds partly like a disclaimer but this approach is quite common and “there’s nothing wrong with it.”
- comparatively old
- Age and life experience make for an interesting angle. It’s not that this strategy needs people of a specific age to work. It’s that there’s a connection between one’s experience and the way things may pan out.
- There is no sharp line between the two types of ideas,
- Those in the “engineering worldview” might go nuts, at this point. I can hear the claims of “hand waving.” But we’re talking about something complex, here, not a merely complicated problem.
- Apple type
- One thing to note in the three examples here: they’re all made by pairs of guys. Jobs and Woz, Gates and Allen, Page and Brin. In many cases, the formula might be that one guy (or gal, one wishes) comes up with ideas knowing that the other can implement them. Again, it’s about getting somebody else to build it for you, not about scratching your own itch.
- Bill Gates was writing something he would use
- Again, Gates may not be the most obvious example, since he’s mostly known for another approach. It’s not inaccurate to say he was solving his own problem, at the time, but it may not be that convincing as an example.
- Larry and Sergey when they wrote the first versions of Google.
- Although, the inception of the original ideas was academic in context. They weren’t solving a search problem or thinking about monetization. They were discovering the power of CitationRank.
- generally preferable
- Nicely relativistic.
- It takes experience
to predict what other people will want.
- And possibly a lot more. Interesting that he doesn’t mention empirical data.
- young founders
- They sound like a fascinating group to observe. They do wonders when they open up to others, but they seem to have a tendency to impose their worldviews.
- I’d encourage you to focus initially on organic ideas
- Now, this advice sounds more like the “scratch your own itch” advocation. But there’s a key difference in that it’s stated as part of a broader process. It’s more of a “walk before you run” or “do your homework” piece of advice, not a “you can’t come up with good ideas if you just think about how people will use your tool.”
- missing or broken
- It can cover a lot, but it’s couched in terms of the typical “problem-solving” approach at the centre of the engineering worldview. Since we’re talking about developing tools, it makes sense. But there could be a broader version, admitting for dreams, inspiration, aspiration. Not necessarily of the “what would make you happy?” kind, although there’s a lot to be said about happiness and imagination. You’re brainstorming, here.
- immediate answers
- Which might imply that there’s a second step. If you keep asking yourself the same question, you may be able to get a very large number of ideas. The second step could be to prioritize them but I prefer “outlining” as a process: you shuffle things together and you group some ideas to get one which covers several. What’s common between your need for a simpler way to code on the Altair and your values? Why do you care so much about algorithms instead of human encoding?
- You may need to stand outside yourself a bit to see brokenness
- Ah, yes! “Taking a step back,” “distancing yourself,” “seeing the forest for the trees”… A core dimension of the ethnographic approach and the need for a back-and-forth between “inside” and “outside.” There’s a reflexive component in this “being an outsider to yourself.” It’s not only psychological, it’s a way to get into the social, which can lead to broader success if it’s indeed not just about scratching your own itch.
- get used to it and take it for granted
- That’s enculturation, to you. When you do things a certain way simply because “we’ve always done them that way,” you may not create these organic ideas. But it’s a fine way to do your work. Asking yourself important questions about what’s wrong with your situation works well in terms of getting new ideas. But, sometimes, you need to get some work done.
- a Facebook
- Yet another recontextualized example. Zuckerberg wasn’t trying to solve that specific brokenness, as far as we know. But Facebook became part of what it is when Zuck began scratching that itch.
- organic startup ideas usually don’t
seem like startup ideas at first
- Which gets us to the pivotal importance of working with others. Per this article, VCs and “angel investors,” probably. But, in the case of some of cases cited, those we tend to forget, like Paul Allen, Narendra, and the Winklevosses.
- end up making
something of value to a lot of people
- Trial and error, it’s an iterative process. So you must recognize errors quickly and not invest too much effort in a specific brokenness. Part of this requires maturity.
other people dismiss as a toy
- The passage on which Gruber focused and an interesting tidbit. Not that central, come to think of it. But it’s important to note that people’s dismissive attitude may be misled, that “toys” may hide tools, that it’s probably a good idea not to take all feedback to heart…
- At this point, when someone comes to us with
something that users like but that we could envision forum trolls
dismissing as a toy, it makes us especially likely to invest.
- the best source of organic ones
- Especially to investors. Potentially self-serving… in a useful way.
- they’re at the forefront of technology
- That part I would dispute, actually. Unless we talk about a specific subgroup of young founders and a specific set of tools. Young founders tend to be oblivious to a large field in technology, including social tools.
- they’re in a position to discover
valuable types of fixable brokenness first
- The focus on fixable brokenness makes sense if we’re thinking exclusively through the engineering worldview, but it’s at the centre of some failures like the Google Buzz launch.
- you still have to work hard
- Of the “inspiration shouldn’t make use forget perspiration” kind. Makes for a more thoughtful approach than the frequent “all you need to do…” claims.
- I’d encourage anyone
starting a startup to become one of its users, however unnatural it
- Not merely an argument for dogfooding. It’s deeper than that. Googloids probably use Google tools but they didn’t actually become users. They’re beta testers with a strong background in troubleshooting. Not the best way to figure out what users really want or how the tool will ultimately fail.
- It’s hard to compete directly with open source software
- Open Source as competition isn’t new as a concept, but it takes time to seep in.
- there has to be some part
you can charge for
- The breach through which old-school “business models” enter with little attention paid to everything else. To the extent that much of the whole piece might crumble from pressure built up by the “beancounter” worldview. Good thing he acknowledges it.
Tag Archives: brainstorming
An interesting situation which, I would argue, is representative of Groupthink.
As a brief summary of the situation: a subgroup within a larger group is discussing the possibility of changing the larger group’s structure. In that larger group, similar discussions have been quite frequent, in the past. In effect, the smaller group is moving toward enacting a decision based on perceived consensus as to “the way to go.”
No bad intention on anyone’s part and the situation is far from tragic. But my clear impression is that groupthink is involved. I belong to the larger group but I feel little vested interest in what might happen with it.
An important point about this situation is that the smaller group seems to be acting as if the decision had already been made, after careful consideration. Through the history of the larger group, prior discussions on the same topic have been frequent. Through these discussions, clear consensus has never been reached. At the same time, some options have been gaining some momentum in the recent past, mostly based (in my observation) on accumulated frustration with the status quo and some reflection on the effectiveness of activities done by subgroups within the larger group. Members of that larger group (including participants in the smaller group) are quite weary of rehashing the same issues and the “rallying cry” within the subgroup has to do with “moving on.” Within the smaller group, prior discussions are described as if they had been enough to explore all the options. Weariness through the group as a whole seems to create a sense of urgency even though the group as a whole could hardly be described as being involved in time-critical activities.
Nothing personal about anyone involved and it’s possible that I’m off on this one. Where some of those involved would probably disagree is in terms of the current stage in the decision making process (i.e., they may see themselves as having gone through the process of making the primary decision, the rest is a matter of detail). I actually feel strange talking about this situation because it may seem like I’m doing the group a disservice. The reason I think it isn’t the case is that I have already voiced my concerns about groupthink to those who are involved in the smaller group. The reason I feel the urge to blog about this situation is that, as a social scientist, I take it as my duty to look at issues such as group dynamics. Simply put, I started thinking about it as a kind of “case study.”
Yes, I’m a social science geek. And proud of it, too!
Thing is, I have a hard time not noticing a rather clear groupthink pattern. Especially when I think about a few points in Janis‘s description of groupthink.
A PDF version, with some key issues highlighted.
Point by point…
Antecedent Conditions of Groupthink
Insulation of the group
A small subgroup was created based on (relatively informal) prior expression of opinion in favour of some broad changes in the structure of the larger group.
Lack of norms requiring methodical procedures
Methodical procedures about assessing the situation are either put aside or explicitly rejected.
Those methodical procedures which are accepted have to do with implementing the group’s primary decision, not with the decision making process.
Symptoms Indicative of Groupthink
Illusion of unanimity (see false consensus effect)
Agreement is stated as a fact, possibly based on private conversations outside of the small group.
Direct pressure on dissenters to conform
A call to look at alternatives is constructed as a dissenting voice.
Pressure to conform is couched in terms of “moving on.”
Symptoms of Decisions Affected by Groupthink
Incomplete survey of alternatives
Apart from the status quo, no alternative has been discussed.
When one alternative model is proposed, it’s reduced to a “side” in opposition to the assessed consensus.
Incomplete survey of objectives
Broad objectives are assumed to be common, left undiscussed.
Discussion of objectives is pushed back as being irrelevant at this stage.
Failure to examine risks of preferred choice
Comments about possible risks (including the danger of affecting the dynamics of the existing broader group) are left undiscussed or dismissed as “par for the course.”
Failure to re-appraise initially rejected alternatives
Any alternative is conceived as having been tried in the past with the strong implication that it isn’t wort revisiting.
Poor information search
Information collected concerns ways to make sure that the primary option considered will work.
Failure to work out contingency plans
Comments about the possible failure of the plan, and effects on the wider group are met with “so be it.”
Antecedent Conditions of Groupthink
High group cohesiveness
The smaller group is highly cohesive but so is the broader group.
Several members of the smaller group are taking positions of leadership, but there’s no direct coercion from that leadership.
Positions of authority are assessed, in a subtle way, but this authority is somewhat indirect.
Homogeneity of members’ social background and ideology
As with cohesiveness, homogeneity of social background can be used to describe the broader group as well as the smaller one.
High stress from external threats with low hope of a better solution than the one offered by the leader(s)
External “threats” are mostly subtle but there’s a clear notion that the primary option considered may be met with some opposition by a proportion of the larger group.
Symptoms Indicative of Groupthink
Illusion of invulnerability
While “invulnerability” would be an exaggeration, there’s a clear sense that members of the smaller group have a strong position within the larger group.
Unquestioned belief in the inherent morality of the group
Discussions don’t necessarily have a moral undertone, but the smaller group’s goals seem self-evident in the context or, at least, not really worth careful discussion.
Collective rationalization of group’s decisions
Since attempts to discuss the group’s assumed consensus are labelled as coming from a dissenting voice, the group’s primary decision is reified through countering individual points made about this decision.
Shared stereotypes of outgroup, particularly opponents
The smaller group’s primary “outgroup” is in fact the broader group, described in rather simple terms, not a distinct group of people.
The assumption is that, within the larger group, positions about the core issue are already set.
Self-censorship; members withhold criticisms
Self-censorship is particularly hard to observe or assess but the group’s dynamics tends to construct criticism as “nitpicking,” making it difficult to share comments.
Self-appointed “mindguards” protect the group from negative information
As with leadership, the process of shielding the smaller group from negative information is mostly organic, not located in a single individual.
Because the smaller group is already set apart from the larger group, protection from external information is built into the system, to an extent.
Symptoms of Decisions Affected by Groupthink
Selective bias in processing information at hand (see also confirmation bias)
Information brought into the discussion is treated as either reinforcing the group’s alleged consensus or taken to be easy to counter.
Examples from cases showing clear similarities are dismissed (“we have no interest in knowing what others have done”) and distant cases are used to demonstrate that the approach is sound (“there are groups in other contexts which work, so we can use the same approach”).
1 Comment | tags: brainstorming, Bruce Tuckman, decision making, executive decisions, group dynamics, group insulation, in-group, information management, Irving Jarvis, isolated groups, project management, social groups, social psychology, social science, Sociology, storming | posted in academics, advocacy, arrogance, cluefulness, Clueing, comment-fishing, community-building, Crazy Predictions, critical thinking, cultural diversity, diversity, Ethnography, groupthink, learn by doing, mindshare, moral enterpreneurs, naïveté, networking, opinions, politics, ramblings, rants, respect, responsiveness, social change, social contract, sociocentrism, stereotypes, trusting people, wishful thinking, wishlists
Will be going to the third edition of BarCampAustin, this coming Saturday. BarCamps are community-led unconferences which tend to focus on technology and creativity. Originally, these “user-generated conferences” sprang up from Tim O’Reilly‘s Foo Camp conferences but BarCamp is now a broad network loosely connecting enthusiasts living in different urban centers around the world. From the long list of past events, one might hope that those gatherings would get some attention.
Thankfully, BarCampAustin is getting some press.
One recent piece of the BCA coverage came in the form of a blog post on a local daily newspaper’s site:
My own comment (in case it gets moderated out):
I’ll be at BarCamp and it will be the first time I participate in such an event, even though events like these are rather common in many parts of the world.
In a way, it’s part of a move away from the more restrictive events like FooCamp, TED, WEF, and SXSW. The crowd attracted by free and open events is likely to be more interested in collaboration and thus more in-tune with what is going on than those who limit themselves to closed and expensive conferences. The good thing is, the two types of events can run in parallel, feed on one another, encourage creativity.
I’m actually pretty excited about going. Just thinking about it is stimulating.
Judging from this video, it seems that last year’s unconference was a blast.
I sincerely hope that academics will eventually adopt such an informal model for gatherings which are more than résumé-stuffing and “reading papers at one another.” Many scholars (in Europe, especially) complain that today’s mega-conferences are too much about socialization, schmoozing, mingling, and nametag-spotting. But these social activities are extremely important for the pursuit of knowledge as these are contexts in which ideas are exchanged, collaboration projects are planned, and passions for research are rekindled. Having separate, informal events focusing on the creative, human, and social elements would free many academic fields from those strenuous sessions focused on “academic presentations.”
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